United States customers:
Our aquarium plants are Made-to-Order and shipped FREE via standard ground shipping within 1-4 business days. All other items are shipped within 1-2 business days and shipping charges will vary.
Currently shipping to Canada, United Kingdom, and Australia. Please contact us for other locations.
Shipping is charged by weight. Any overcharges for system-estimated shipping rates will be refunded after your order ships and we have the actual cost.
If you need to return an item, please Contact Us within 14 days of delivery with your order number and details about the product you would like to return. For any item you believe is defective, please provide pictures. We will respond quickly with instructions for how to return items from your order.
You may return most new, unopened items for any reason within 30 days of delivery for a full refund with Return Authorization. Buyer is responsible for return shipping costs, unless the return is a result of our error (you received an incorrect or defective item, etc.). Items returned after 30 days of delivery or without first contacting us may not receive a refund.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days). International order returns will require more time for your package to be received, but it will be processed immediately.