Shipping & Returns

Shipping

Currently shipping only to United States.  Please contact us for other locations.

Our aquarium plants are Made-to-Order and shipped FREE with standard ground shipping within 1-4 business days.  All other items are shipped within 1-2 business days and shipping charges will vary.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Returns Policy

If you need to return an item, please Contact Us within 14 days of delivery with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

You may return most new, unopened items within 30 days of delivery for a full refund with an RMA number.  Buyer is responsible for return shipping costs, unless the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).